Terms & Conditions

For customers based in India making purchases via our web site.

Please read the following important terms and conditions before you buy anything on our site.

In this contract:

• 'We', 'us' or 'our' means aoho! a company incorporated in India whose registered office is at 11/B P.R.S Lane Kolkata , India, 700015; and
• 'You' or 'your' means the person using our site to buy goods from us. If you are under 18 you must obtain permission from your parent or guardian before you register on or buy anything from this site. We reserve the right only to accept orders from people over 18.

1 Introduction

1.1 In this contract 'We', 'us' or 'our' means aoho!

1.2 If you buy goods on our site you agree to be legally bound by this contract.

1.3 You may only buy goods from our site for non-business reasons.

1.4 This contract is only available in English. No other languages will apply to this contract.

2 Ordering goods from us

2.1 Below, we set out how a legally binding contract between you and us is made.

2.2 You will need to register on the site with information about yourself which is accurate, current and complete. The password you provide should be kept secure and you must notify us of any breach of security or unauthorised use of your account.

2.3 You place an order on the site by adding your selected item(s) to the shopping bag and proceeding to checkout. Items in your shopping bag are not reserved and may be purchased by another customer. Please read and check your order carefully before submitting it

2.3.1 When you place your order at the end of the online checkout process (i.e. when you click on "Pay"), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

2.3.2 We may contact you to say that we do not accept your order. This is typically for the following reasons:

(a) the goods are unavailable;

(b) we cannot authorise your payment;

(c) you are not allowed to buy the goods from us;

(d) we are not allowed to sell the goods to you;

(e) you have ordered too many goods; or

(f) there has been a mistake on the pricing or description of the goods.

2.3.3 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

(a) a legally binding contract will be in place between you and us; and

(b) we will dispatch the goods to you, or inform you of the estimated dispatch date.

3 Delivery and Cancellation

3.1 Once you have placed an order, this cannot be cancelled at any stage. The contract is completed on receipt of the order.

3.2 We will deliver your purchases using the delivery method that you select during the checkout process.

3.3 The estimated date for delivery of the goods is set out in status update Email. This date is an estimate only and we do not guarantee to deliver the goods on that date.

3.4 We require that all deliveries are signed for by a person at the delivery address. You agree that delivery takes place when the goods are signed for at the delivery address and the signature of the person at the delivery address is conclusive evidence that the signed-for goods have been delivered to you at that address. 

3.5 If nobody is available to take delivery, please contact us using the contact details given in Customer care page at the bottom of this page to arrange an alternative delivery.

3.6 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

3.6.1 let you know;

3.6.2 cancel your order; and

3.6.3 give you a refund.

3.7 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you upon delivery.

3.8We may deliver your goods in instalments.

4  Payment

4.1 We accept the following payment methods: Visa, MasterCard, American Express, Visa Debit. We do not accept any other method of payment.

4.2  We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

4.3 Your credit card or debit card will only be charged when the order is placed on the website.

4.4 The price of the goods is in the currency shown at the checkout. You are responsible for any charges that your payment card provider may apply for making payment in that currency.

4.5  In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, We may, at our discretion, either contact You for instructions or cancel your order and notify You of such cancellation. We will have the right to modify the price of the product and contact You for further instructions using the e-mail address or telephone number provided by You at the time of registration or placing an order, or cancel the order and notify You of such cancellation.

4.6 The price of the goods does not include the price of delivery, which will be shown separately at the checkout and on the Confirmation Email.

4.7 If the shipping address of your goods is in India the price of the goods includes sales tax and duties.

4.8 If the shipping address of your goods is outside India the price of the goods does not include sales taxes, import duties or other levies, and you will be responsible for paying those. In some cases payment of those charges may be necessary in order to release your goods from customs.

5 Nature of the goods

5.1While we try to make sure that all weights, sizes and measurements set out on the site are accurate, there may be small differences between the weights, sizes and measurements of goods shown on the website and the actual goods we supply.

5.2 While we try to make sure that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

5.3 Many of our garments are hand finished or hand embroidered. By their nature these garments may exhibit small irregularities and may vary from examples shown on the website; this is not a manufacturing fault. Garments featuring hand embroidery or hand finishing or incorporating fabrics such as chiffon and georgette are by their nature susceptible to pulls and rips and are not designed for hard wearing.

5.4 The packaging of the goods may be different from that shown on the site.

6 Made-to-measure and altered garments

6.1 We produce made-to-measure garments and alterations to ready-made garments according to the specifications that you provide when you place your order. 

7  Returns or Exchanges

7.1 This clause 7 sets out the only circumstances in which we will accept returns or offer refunds for goods. We will not accept returns or offer refunds for goods unless they are faulty. For this purpose, the customer needs to notify us within 7 days from the date of delivery.

7.2 If your goods are faulty when they are delivered you may return the faulty goods to us. If you return the goods to us we will (at our option) repair or replace the goods or provide you with a refund of the purchase price and the price of delivery.

7.3 In order to return faulty goods you must contact us at 9748782678 to inform us that you wish to return the goods. We will then provide you with details of where to return the goods and how to complete the returns process. You will be responsible for the costs of delivering the goods back to us.

7.4 If we repair or replace the goods we will deliver the repaired or replaced goods to you at no additional cost to the delivery address you specified when you purchased the goods.

7.5 If we provide a refund we will pay it to the account you used to purchase the goods.